Dennis H. Reid, Marsha B. Parsons, and Carolyn W. Green
New, 2nd Edition Now Available!
The 2nd edition of this book provides practical yet evidence-based procedures for effectively supervising staff performance in the human services. The content is based on the authors’ combined 100+ years of experience in supervising residential, community, day-program, educational, and vocational services. The content also stems from over 140 published articles focused on developing and evaluating strategies for providing quality supports by human service staff.
OVER 16,000 COPIES Of FIRST EDITION SOLD!
SPECIAL HIGHLIGHTS
* a step-by-step guide for fulfilling supervisory duties * strategies for ensuring job expectations are clear for staff * practical behavioral skills training strategies for training staff in key work skills * acceptably monitoring staff work duties * how to actively support quality staff work * effectively correcting problematic staff performance * ways to promote staff motivation * updated information in each chapter relative to the 1st edition * new information, including on supervising from a distance via telehealth and supervising during difficult conditions * now over 400 references to selected readings providing research-based evidence and background for chapter topics * key summary points following each chapter * e-book option available
CHAPTER CONTENTS
Section I: Introduction to Supervision
Chapter 1: The Importance of Supervision
Chapter 2: An Evidence-Based Protocol for Supervising Staff Performance
Section II: Critical Supervisory Skills
Chapter 3: Specifying Staff Work Responsibilities
Chapter 4: Training Work Skills to Staff
Chapter 5: Monitoring Staff Performance
Chapter 6: Supporting Proficient Work Performance: Positive Feedback
Chapter 7: Supporting Proficient Work Performance: Special Recognition Procedures
Chapter 8: Correcting Nonproficient Work Performance
Chapter 9: Promoting Staff Enjoyment: Making Disliked Work Tasks More Enjoyable to Perform
Section III: Resolving Common Performance Problems (Examples)
Chapter 10: Resolving Common Performance Problems: Overview
Chapter 11: Reducing Absenteeism
Chapter 12: Resolving Problems with Staff Provision of Client Teaching Services
Chapter 13: Reducing Frequent Nonwork Behavior
Section IV: Supervising from a Distance (Telehealth)
Chapter 14: Supervising From A Distance With Telehealth